FAQ

HairCareCyprus – Frequently Asked Questions (FAQ)

Your go-to guide for fast, stress-free ordering and delivery across Cyprus 💙✨

At HairCareCyprus, we're dedicated to providing professional haircare, fast delivery, and exceptional service — yes, even in Cyprus 😉. Below you'll find answers to everything you need to know before, during, and after your order.

📍 WHERE ARE YOU LOCATED?

We're based in Geroskipou, Paphos, and we deliver island-wide across the Republic of Cyprus.

⏱️ HOW LONG DOES DELIVERY TAKE?

We always aim to ship as quickly as possible.

Typical delivery times are:

  • 2–3 working days from the moment your order is placed
  • Delivery speed depends on the courier and delivery option you choose
  • Busy holiday periods may experience slight delays (we still try our best to be FAST)

🚚 WHAT COURIERS DO YOU USE?

We work with ACS, AKIS Express, and Box Now, and we choose whichever will get your parcel to you fastest based on your location and delivery preference:

  • ACS → Office pickup, ACS Lockers (24/7 pickup), or home delivery
  • AKIS Express → Home delivery
  • Box Now → 24/7 smart locker pickup, available at locations across Cyprus

⚡ WHAT IS THE QUICKEST DELIVERY OPTION?

For the fastest experience, choose one of our self-collection options:

  • ACS Office pickup (paid online at checkout) — typically faster than home delivery, especially during busy periods
  • ACS Lockers — 24/7 pickup, perfect if you can't get to an office during working hours
  • Box Now Lockers — another 24/7 pickup option, ideal if there's a Box Now location more convenient for you

👉 Important: Please note your preferred ACS office, ACS locker, or Box Now location in the order notes at checkout, so we can get it right the first time.

📦 HOW DO I TRACK MY ORDER?

As soon as you place your order, you'll receive an email confirmation with:

  • Your order details
  • Your tracking number
  • A direct link to track your parcel with the courier delivering it

You can also track your parcel directly through:

  • ACS App or Website
  • AKIS Express Website
  • Box Now App or Website

We automatically select the courier and delivery method that will get your parcel to you the fastest — you'll always know exactly which one is handling your order from your confirmation email.

🔒 IS IT SAFE TO ORDER ONLINE FROM YOU?

Yes — completely. We only use secure, trusted payment systems: PayPal, Stripe, Shopify Payments, and other major secure providers.

  • ✔ We never store your card details
  • ✔ Every payment is encrypted and 100% secure
  • ✔ You'll always receive an email confirmation and tracking link the moment you order, so you always know your purchase went through and where it's headed

🛒 CAN I PLACE AN ORDER THROUGH MESSENGER, INSTAGRAM OR TIKTOK?

No — all orders must be placed through our official website so that you:

  • Receive your order confirmation
  • Receive your tracking number and link
  • Are protected by our secure checkout system

Our social pages are for questions, product advice, and support — we're always happy to chat there, but for your own protection, orders and payments only go through the website.

💶 CAN I PAY CASH ON DELIVERY?

Yes! At checkout, select Cash on Delivery if that's more comfortable for you. Many people prefer this when trying a new online shop for the first time — totally understandable.

💳 CAN I PAY BY CARD?

Absolutely. At checkout, select Pay by Card to complete your purchase securely online via PayPal, Stripe, or Shopify Payments.

  • ✔ We do NOT store any card details
  • ✔ Payments are 100% secure
  • ✔ You may also choose cash on delivery if you prefer

🛍️ DO YOU SELL AUTHENTIC PROFESSIONAL BRANDS?

Yes — all our brands are 100% authentic, sourced directly from official brand distributors. We only stock professional international haircare used in salons worldwide, including Olaplex, Davines, Paul Mitchell, TIGI, Moroccanoil, ELEVEN Australia, Kevin Murphy, and K18.

👩🦰 CAN I GET HAIRCARE ADVICE BEFORE I BUY?

Of course! Send us a message on Instagram or Messenger and our team — with over 60 years of combined professional salon experience — will happily guide you.

We specialise in:

  • ✔ Hair & scalp health
  • ✔ Colour correction
  • ✔ Repairing damaged and chemically treated hair
  • ✔ Hair loss & rehabilitation
  • ✔ Curly hair routines
  • ✔ Professional home care recommendations tailored to your hair type

🎁 DO YOU OFFER GIFT PACKAGING OR GIFT VOUCHERS?

Yes!

  • Gift vouchers from €10–€100
  • Seasonal gift boxes and limited-edition sets
  • Beautiful packaging for presents (especially during Christmas!)

❓ WHAT IF I ENTER THE WRONG DELIVERY ADDRESS?

Message us immediately — if the order hasn't been dispatched yet, we can update the address for you.

🔄 CAN I RETURN OR EXCHANGE A PRODUCT?

Unused and unopened products can be returned or exchanged. Please message us within 7 days of receiving your order and we'll take care of it.

📞 STILL HAVE QUESTIONS?

We're here for you! Message us on Instagram or WhatsApp us directly anytime on +357 99859357.