Delivery terms of service
Delivery Terms of Service & Returns Policy
🚚 Our Delivery Promise
At HairCareCyprus, we know fast delivery is important — and we work hard to make sure you receive your favourite professional haircare quickly, safely, and affordably, anywhere in the Republic of Cyprus.
To offer the best possible service, we use a combination of trusted couriers:
- ACS Courier – Office pickup, 24/7 locker collection, and next-day delivery
- AKIS Express – Paid home delivery
- Box Now – 24/7 smart locker pickup
Our goal is always the same: choose the courier option that gets your order to you fastest.
💶 Delivery Options & Pricing
Home or Work Delivery — €4.00
Delivered via AKIS Express or ACS, depending on whichever is fastest for your area.
Pick Up from ACS Office — €3.00
Collect your order at your local ACS office during their normal business hours.
ACS Locker Pickup — €3.00
24/7 self-collection, perfect if you can't make it to an office during working hours.
👉 Please note your preferred ACS office, ACS locker, or Box Now location in the order notes at checkout.
🔄 Returns & Exchanges
We want you to love your products — but if something isn't right, here's how our returns process works.
Eligibility
- Products must be unused, unopened, and undamaged
- You must contact us within 7 days of receiving your order
How to return an item
You can return your item via ACS (our main return courier) or Box Now:
Via ACS Courier — send to:
Angela Kyriacou
ACS Courier Office, Dikastiria Paphos Courts
📞 +357 99859378
Via Box Now — send to:
Angela Kyriacou
Box Now, Geroskipou
📞 +357 99859378
Please note: return shipping is paid by the customer at the time you send the item back — this cost is not covered by HairCareCyprus.
What happens next
- Once we receive your return, we'll check that the product is unopened, unused, and undamaged
- Once confirmed, we'll process your refund
How refunds are issued
- Paid online (card, PayPal, Stripe, Shopify Payments, etc.): Your refund is processed through Shopify and returned to the original payment method you used
- Paid Cash on Delivery: Your refund will be arranged via Revolut